Bowker Biography:
Dick Detmer

 

New customer service book now available!

Detmer Consulting, Inc. introduces Dick Detmer’s new book, The Guide to Great Customer Service. The book is written to be useful for all types of businesses that deal with the public.

The book addresses such key issues as:

 

· Building the order
· Results-oriented salesmanship skills
· Professional telephone techniques
· Professional customer relations principles
· Safe work environment procedures
· Tips for addressing and resolving customer problems, concerns and inquiries

The Guide to Great Customer Service is an easy-to-read reference for improving customer service and personal productivity from a respected consultant and teacher. It is available from Detmer Consulting, Inc.

Rental Training Book

Many consider A Practical Guide to Working in an Equipment Rental Business an essential cornerstone of their employee-training program.

This 7th edition gives an even greater emphasis on:

 

· Safety
· Teamwork
· Being friendly and upbeat with customers
· Suggestive selling
· Making the most efficient use of time

…and other key ways to become an equipment rental professional.

Regardless of the type of inventory rented or the employee’s position in the company, there is something for everyone in this book.

Detmer Consulting was founded by Dick Detmer in 1988. He is the author of a monthly column in Rental Product News magazine. He is recognized as a leading authority on the equipment rental business, having more than 25 years of hands-on experience in all aspects of rental business operations.

 

Web: www.detmerconsulting.com
Email: dick@detmerconsulting.com
Address: Detmer Consulting, Inc
P.O. Box 82
Geneseo, IL 61254 USA
Phone: (309) 781-3451
Fax: (309) 441-5813